Legal policies

Use of the service

The digital services provided by Wake Solutions are designed to support business management, organization, and operations through technology tools accessible online.

Access and accounts

Users are responsible for keeping their credentials confidential and for all activity carried out from their account.

Service availability

We strive to keep our services available continuously; however, temporary interruptions may occur due to maintenance or technical issues.

Intellectual property

All content, software, design, structure, and trademarks belong to Wake Solutions.

Misuse

• Illegal activities
• Attempts to breach security
• Copying or modifying the software without authorization
• Malicious use of the platform

Limitation of liability

Wake Solutions will not be liable for indirect losses resulting from incorrect use of the system.

Information collected

• Name
• Email address
• Phone number
• Business information
• Data generated within the system

Use of information

Collected information is used to provide system access, technical support, and improve the user experience.

Data protection

We implement technical and administrative measures intended to protect information from unauthorized access.

Cookies

Our services may use cookies to improve navigation and the user experience.

Purpose of the service

WAKE HEALTH is a clinic management platform offered by Wake Solutions under a monthly subscription. It covers patients, appointments, clinical records, billing, and related operational modules.

WAKE HEALTH is an administrative and support tool. It does not replace the clinical judgment of a healthcare professional and is not a medical device; its AI-assisted features are supporting suggestions whose final validation always rests with the treating professional.

Accounts and user profiles

The contracting clinic is responsible for creating, managing, and revoking staff access. Each user must have individual, non-transferable credentials; shared accounts are the clinic’s sole responsibility.

Patient data and confidentiality

The contracting clinic is the controller of its patients’ data and confirms it has the consent and legal basis required to record them on the platform. Wake Solutions acts as a processor and handles that information solely to deliver the service.

Wake Solutions does not sell or trade patient clinical information, and applies technical and administrative measures aimed at protecting the confidentiality of records.

Subscription, billing, and renewal

The WAKE HEALTH subscription is billed monthly and renews automatically until the user cancels. Payments are processed through our authorized payment provider.

Prices may be updated; any change will be announced with reasonable notice and applies from the next billing cycle.

Availability, backups, and support

The service is delivered over the web and may require maintenance windows. Periodic backups are performed, which does not constitute an absolute guarantee of recovery in force-majeure events.

A clinic may request an export of its information while the subscription is active.

Acceptable use

• Do not record false information or non-existent patients
• Do not use the platform for purposes other than clinical management
• Do not attempt to access data from other clinics or accounts
• Do not resell, replicate, or reverse-engineer the system

Termination

A clinic may cancel at any time from its account or through official channels. Wake Solutions may suspend or terminate access for breach of these terms, misuse, or non-payment.

3-day free trial

Instead of a refund window, we offer a 3-day free trial so you can evaluate the full system before paying. During the trial you get access to the platform at no cost and with no commitment.

We recommend using those days to validate the system with your actual team: scheduling, records, and billing.

No refunds

Subscription payments are non-refundable. Because a 3-day free trial is provided beforehand, no full or partial refunds are issued once a charge has been processed, including cases where the service was not used during the paid cycle.

Cancellation

You may cancel your subscription at any time to avoid future charges. Cancellation stops automatic renewal, and the service stays active until the end of the cycle already paid for.

Custom services

Custom development, special integrations, data migrations, and on-site training are quoted separately and are not eligible for a refund.

Service suspension

Wake Solutions may suspend access for breach of terms, misuse, or non-payment, without this creating any right to a refund.